Agilent Technologies Recognized by Frost & Sullivan for Outstanding Customer Service Leadership in Calibration Services

Agilent Technologies Recognized by Frost & Sullivan for Outstanding Customer Service Leadership in Calibration Services


Agilent Technologies Inc. (NYSE: A) announced that Frost & Sullivan recognized Agilent with the 2012 Europe Frost & Sullivan Customer Service Leadership Award for Calibration Services.

"With a highly integrated team of professionals and an unswerving focus on resolving customer queries and meeting their changing requirements, Agilent has performed exceedingly well in terms of delivering the highest quality of calibration services," said Frost & Sullivan research analyst Prathima Bommakanti. "A high degree of responsiveness to customer feedback and steady customer interaction has helped the company develop better services, while gaining a reputation for utmost reliability and trustworthiness."

"Providing the highest levels of repair and calibration services to all Agilent's European electronic measurement equipment customers has always been a key focus for us," said Chris Rennie, general manager for Agilent's service and support unit for Europe, the Middle East and Africa. "Our continuous improvements in operational excellence and a recently expanded range of services across Europe have helped drive our customer satisfaction to an all-time high. I am delighted for our whole team to see all their efforts recognized through the Frost & Sullivan 2012 European Calibration Service Leadership Award."

Agilent is involved with more than 35 standards groups and associated with calibration standards committees that support ISO/IEC 17025:2005, ILAC-G8, ISO Guide for Expression of Uncertainty and ANSI/NCSLI Z540.3. Agilent also offers accredited calibrations (with accreditations from European bodies such as UKAS, COFRAC, ENAC and ISRAC), standard lab calibrations through its UK Centre of Expertise in collaboration with the UK National Physical Laboratory and country-specific calibration services such as Poverka service for its Russian customers.

Agilent provides calibration services in the EMEA region to more than 3,000 customers across 27 countries.

About Best Practice Awards

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry. More information is available at

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